Who is responsible
Atlas Web (an independent UK sole trader) is the controller of personal information described here. Questions or requests can be sent to general@atlasweb.uk.
Information we receive
If you use our enquiry form, we receive your name, email address, main problem and any business name, phone number, website URL, industry, estimated monthly enquiries or additional details you choose to enter. We send a confirmation link to that address first. Pending enquiries are held in Upstash Redis for up to 30 minutes and expire if the link is not confirmed. After confirmation, Resend sends the enquiry to Atlas Web and sets your confirmed address as Reply-To. If you email us directly or become a client, we may also hold messages, project contacts, contracts, invoices, payment records and the information needed to deliver your project.
Our hosting provider may process basic request information such as IP address, browser type, requested page, time and security events. This is used to deliver the site, maintain reliability and prevent misuse. We do not use advertising pixels, visitor profiling or analytics on this website.
Why we use it
- To respond to you and take steps towards a contract.
- To deliver and administer client work under a contract.
- To protect the site and our services where this is in our legitimate interests.
- To keep records required by tax, accounting or other law.
Sharing and transfers
We share information only with service providers needed to run the business, such as website hosting, email, professional advisers and accounting services, or where the law requires it. If a provider handles information outside the UK, we use an approved legal safeguard where one is required.
How long we keep it
Enquiries that do not become projects are normally deleted within 24 months. Client and financial records are kept for the period needed to deliver the work and meet legal, tax and dispute-resolution obligations. Hosting security logs are retained according to the host's operational schedule.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to our use of your information. You can also complain to the UK Information Commissioner's Office at ico.org.uk. Contact us first if you would like us to resolve a concern.
Changes
We will update this notice when our data use or services change and show the revision date at the top.